Privacy Policy

1. Introduction

CoinXSight ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (coinxsight.com), use our web application (app.coinxsight.com), and access the CoinXSight Academy educational platform.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, and other contact details provided during registration.
• Profile Data: Trading preferences, watchlist tokens, and portfolio configuration settings.
• Communication Data: Messages sent through our contact forms or support channels.

2.2 Usage Data

• Device Information: IP address, browser type, operating system, and device identifiers.
• Navigation Data: Pages visited, features used, time spent on each module, and interaction patterns.
• Analytics Data: Module usage frequency, signal interaction rates, and feature engagement metrics.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for authentication and session management.
• Analytics Cookies: Help us understand how users interact with our platform to improve the experience.
• Advertising Cookies: Used by our advertising partners (including Google AdSense) to display relevant advertisements.

3. How We Use Your Information

We use the collected data for the following purposes:

• Providing, operating, and maintaining the CoinXSight platform and its modules (Deep Alpha, Chart Pro, Discovery, On-Chain, Meme Hunter, Backtest).
• Personalizing your experience — including watchlists, signal preferences, and dashboard configurations.
• Sending service notifications about platform updates, new features, and security alerts.
• Providing customer support and responding to your inquiries.
• Analyzing usage patterns to improve platform performance, reliability, and feature design.
• Serving relevant advertisements through our advertising partners.
• Detecting and preventing fraud, unauthorized access, and other security threats.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party services that help us operate the platform (hosting, analytics, email delivery).
• Advertising Partners: Google AdSense and similar services receive anonymized usage data to serve relevant advertisements.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of CoinXSight and its users.

5. Data Security

The security of your data is important to us. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure password hashing and authentication protocols.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data on a need-to-know basis.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Opt-out: Opt out of marketing communications or advertising personalization.
• Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at [email protected].

8. Third-Party Links

Our platform and Academy content may contain links to third-party websites (including cryptocurrency exchanges, data providers, and educational resources). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party website you visit.

9. Children's Privacy

CoinXSight is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, through in-app notifications.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: